Customer Insights
The voice of your customer gives you direct insight to how you’re winning or how you’re not.
SERVICE SUMMARY
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OVERVIEW
- Customer Insight Assessment by Isef Business Consult captures more than an organization’s Net Promoter Score (NPS) (The Net Promoter is a trademark of Satmetrix, Bain & Company, and Fred Reichheld). It measures how expectations of your customers are being met or addressed by your organization in a framework designed to improve their customer experience.
- Gain insight into your strengths and weaknesses.
- Get visibility into your organizational effectiveness, what’s working and what needs to be improved.
WHAT’S INCLUDED
- Customer insights are gathered using a simple, responsive web-based survey.
- Isef Business Consult performs advanced analysis and interpretation of data that is tailored to provide insight to your organization’s executive, management and front line levels.
- A built-in feature recognizes at-risk customers, while alerting management and prompting immediate customer communications.
BENEFITS
- Strengthen the viability of your strategy.
- Foster engagement by sharing common Voice of Customer (VOC) metrics throughout your organization.
- Inspire ownership and accountability by tying specific actions of your organization to customer perception.
- Target functional or geographic areas of improvement seeing exactly where improvements are needed to enhance your customer’s experience.
GET A QUOTE
CLIENT’S TESTIMONIALS
For some years I have successfully operated several businesses. I discovered that to be successful in business, I had to trust Isef Business Consult for all my business planning and development services. Isef is simply a turnkey business services provider.
AG Arcadia Invests Ltd
Accra - Ghana
The success of every business depends on how well strategies are developed, communicated and implemented towards achievement. This is what Isef Business Consult is best at and I recommend them to every entrepreneur.
Francis Ansah
LYNKPAL Ltd. - TEMA
Isef Business Consult developed our 210-bed capacity hospital business plan worth $115 million which has been vetted and approved by our foreign investors for funding. Isef is simply the best.
Djan Dickson
Special Page Hospital
For your professionally-structured Business Plans, Marketing Plans, Strategic Plans and all business planning and development services, Isef is the only choice.
Samuel Sankpo
SAmuel Sankpo - Agropek Gh
Isef provided my business plan with a thorough road map for ensuring the continued success of my business. I recommend Isef Business Consult to everyone.
Peter Paul Akanko
KENTE MASTER - KUMASI