Follow Us:

Isef Business Consult

Innovative Business Solutions

Home Services Strategic Plans Customer Insights

Customer Insights

The voice of your customer gives you direct insight to how you’re winning or how you’re not.


Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit.


  • Customer Insight Assessment by Isef Business Consult captures more than an organization’s Net Promoter Score (NPS) (The Net Promoter is a trademark of Satmetrix, Bain & Company, and Fred Reichheld). It measures how expectations of your customers are being met or addressed by your organization in a framework designed to improve their customer experience.
  • Gain insight into your strengths and weaknesses.
  • Get visibility into your organizational effectiveness, what’s working and what needs to be improved.



  • Customer insights are gathered using a simple, responsive web-based survey.
  • Isef Business Consult performs advanced analysis and interpretation of data that is tailored to provide insight to your organization’s executive, management and front line levels.
  • A built-in feature recognizes at-risk customers, while alerting management and prompting immediate customer communications.



  • Strengthen the viability of your strategy.
  • Foster engagement by sharing common Voice of Customer (VOC) metrics throughout your organization.
  • Inspire ownership and accountability by tying specific actions of your organization to customer perception.
  • Target functional or geographic areas of improvement seeing exactly where improvements are needed to enhance your customer’s experience.